EFFECT OF PUBLIC PROCUREMENT ACT COMPLIANCE ON QUALITY SERVICE DELIVERY IN FEDERAL MEDICAL CENTRE MAKURDI, BENUE STATE, NIGERIA

Abstract

The study examined the effect of public procurement Act compliance on quality service delivery in Federal Medical Centre Makurdi, Benue State, Nigeria. The study adopted a survey research design with a population of 361 respondents drawn from Management Staff, Procurement Department, Audit Unit and Finance and Account Department of the Hospital, using a census approach. Structured questionnaire was used for data collection. Data collected was analyzed using descriptive and inferential statistics Via Statistical Package for Social Sciences (SPSS)  The findings revealed that procurement planning compliance (t = 6.044, p = 0.000,), bidding procedure compliance (t = 1.657, p = 0.019.), training requirement compliance (t = 2.154, p = 0.002) and record – keeping requirements compliance (t = 18.773, p = 0.000,) had significant and positive effect on quality service delivery in Federal Medical Centre, Makurdi. The study recommended amongst others that the management of Federal Medical Centre should continue implementing comprehensive procurement plans that include risk assessments, budget alignment, and supplier performance evaluations to ensure timely and efficient resource allocation.

Key Words: Public Procurement Act Compliance, Procurement Planning Compliance, Bidding Procedures Compliance, Training Requirements Compliance, Record – Keeping Requirement Compliance and Quality Service Delivery.