Mkar Journal of Management And Social Sciences

EFFECT OF EMPLOYEE’S EMOTIONAL INTELLIGENCE ON THE PERFORMANCE OF BENUE LINKS NIGERIA LIMITED, MAKURDI, BENUE STATE OF NIGERIA

Lynda Moguluwa — 2026-05-04

This study empirically investigated the effect of employee emotional intelligence on performance of transport companies in Benue state of Nigeria. The study specifically examined Self-Awareness and Self-Management in the study area. It was anchored on Bar-On’s Emotional-Social Intelligence (ESI) Theory and examined a population of senior and management staff of the company which totaled 210. Data needed for the study was collected from primary sources through the instrumentality of questionnaire administration. Data obtained from the questionnaire was compiled and analyzed using regression statistical analysis at a 5% level of significance. Findings of the analysis revealed that Self-awareness (P-value 0. 012 < α 0.05; β=.157; t=2.531) while Self-Management had (P-value 0.000 < α 0.05; β=505; t=8.080). Based on the findings, the study concluded that emotional intelligence studied have significant effect on the performance of Benue links Nigeria ltd. Makurdi in Benue State, Nigeria. In line with the findings of the analysis, management of Benue links should put in place enabling environment for her staff to ensure that they acquire relevant Self-Awareness and Self-Management skills so that performance cab be achieved in the company without problems.

STAFF TRAINING AND REVENUE GENERATION IN BENUE INTERNAL REVENUE SERVICES IN BENUE STATE

M. I. Nor — 2026-05-04

This study investigated the effect of staff training of the performance of Revenue generation in Benue Internal Revenue Service (BIRS) in Benue state, Nigeria. The specific objectives of the study included to Investigate the effect of coaching method of staff training on the Performance of Revenue generation in the study area. A survey design was adopted for this study while the population of the study consisted 39 Management, Heads of Departments and unit heads of Benue Internal Revenue Service Makurdi, Benue State. The face validity approach was adopted for the study whereby the competent authorities examined the questionnaire, made relevant corrections which were implemented and was subsequently approved based on the belief that the instrument was appropriate. Construct validity was carried out using factor analysis. Data analysis was done using; mean standard deviation and regression analysis was used for test of hypotheses at 5 % (0.05) significance level. The Statistical Package for Social Sciences (SPSS) version 21 was used in the study. Findings revealed that Training has significant effect on the performance of BIRS, Makurdi (P-value .019 < α 0.05). The study therefore had no option than to conclude that Staff training has positive effect on the performance / sustainability of BIRS in Makurdi. Based on findings from the study, it was recommended among others that Management of BIRS should always engage in the training of their staff to improve their performance and sustainability.

THE INFLUENCE OF PROCUREMENT PRACTICES ON SMEs GROWTH

Shiebee Sunday Iorgema — 2026-05-04

The study examined the influence of procurement practices on SMEs growth in Benue state Nigeria relevant secondary data were collected from various sources. This study used a cross-sectional survey design and collected primary data from 108 serving and non-serving staff of selected SMEs in Benue state through questionnaires. The result from the various tests shows that public sector organizations in Benue State predominantly employ open competitive bidding, restricted tendering, and request for proposals in their procurement engagements. The study also shows that SMEs operating in Benue State face significant financial vulnerability largely because contract management practices especially delays in payment directly disrupt their cash flow stability. The study recommended that government should introduce SME-specific procurement policies including simplified documentation, lower financial thresholds and SME quotas.

ASSESSING THE RELATIONSHIP BETWEEN PROCUREMENT ETHICS AND PERSONNEL INTEGRITY IN NIGERIAN MDAs

Shiebee Sunday Iorgema — 2026-05-04

This study centres on Assessing the Relationship between Procurement Ethics and Personnel Integrity in Nigerian MDAS a case of Selected MDAS in Imo State. The research was anchored on Agency Theory, which posits that information asymmetry between the government (Principal) and procurement officers (Agents) creates opportunities for self-interested behaviour, especially when personnel integrity is weak. The study adopted a quantitative research design, utilizing a structured questionnaire to collect data from 255 respondents. Data were analysed using descriptive statistics, Pearson Correlation, and Chi-square tests. Based on the empirical findings of the study, it is evident that procurement ethics and personnel integrity are central pillars for effective, transparent, and accountable procurement practices in Nigerian MDAs. The correlation results indicate a strong and statistically significant positive relationship between compliance with procurement ethics and personnel integrity (r = 0.609, p < 0.01).. The findings reinforce the conclusion that ethical procurement systems depend as much on human integrity and institutional autonomy as on formal rules and regulations.

EFFECT OF PRODUCT PACKAGING ON CUSTOMER SATISFACTION OF PETALS NIGERIA LIMITED ABUJA, NIGERIA

Shiebee Sunday Iorgema — 2026-05-04

The aim of this study was to examine the effect of product packaging on customers’ satisfaction of petals Nigeria limited Abuja. The study specifically examined the effect of colour of package, package design and package on customers’ satisfaction of petals Nigeria limited Abuja. The survey design was employed for the study while appropriate and relevant Primary data was collected for analysis through a well-structured questionnaire. The unit of analysis was consumer buying decision while respondents were customers of the company who provided data that was needed for analysis. The study employed a census sampling technique as the population of study was manageable. A combination of descriptive and inferential statistics was thereafter used to empirically and statistically analyze the data collected, with the aid of Statistical Package for Social Science (SPSS) version 23. Descriptive statistics was used to analyze the demographic characteristics of the respondents, the regression statistical tool was used to analysis and test the study hypotheses. Findings of the study revealed that; color of packages has no significant effect on customer satisfaction in the study area. (P-value 0. 012 < α 0.05; β=.157; t=2.531). Secondly, design of packages has no significant effect on customer satisfaction in the study area (P-value 0.000 < α 0.05; β=505; t=8.080). Lastly, images of packages have no significant effect on customer satisfaction in the study area (P-value 0.028 < α 0.05; β=.139; t=2.216). The study concluded that packages has effect on customer satisfaction in the study area. The study recommended that amongst others that management of petals Nigeria limited Abuja, Nigeria should set the minimum standard color of packages for their products so that it will reflect what its customers holds as fair and satisfying.

EFFECT OF MARKET PENETRATION STRATEGIES ON PERFORMANCE OF SMALL AND MEDIUM ENTERPRISES IN BENUE STATE, NIGERIA.

Shiebee Sunday Iorgema — 2026-05-04

This study empirically examined the effect of market penetration strategies on sales performance of SMEs in Benue State. The study specifically examined the effect of market segmentation on the performance of SMEs in the study area. The study which was anchored on the The Survival-Based Theory of Miesing & Preble, (1985) examined a sample of 361 SMEs owners/managers of SMEs in the study area were selected from a population of 3740 using Taro Yamen’s formula for sample size determination. The study’s hypothesis was tested using multiple regression statistical tool. Result of the analysis revealed that market penetration strategies have positive effect on performance of SMEs in Benue State with market segmentation having β=0.64, t=43.92, p<0.0005 and S.E=0.030. Based on findings as presented above, the concluded that market penetration strategy has significant effect on the performance of SMEs in Benue State. Based on the above findings, the study recommended (among others) that owners and managers of SMEs should always employ relevant and appropriate penetrating strategies to enhance sales performance in their organizations.

EFFECT OF STAFF TRAINING ON SALES PERFORMANCE OF BENUE INVESTMENT AND PROPERTY COMPANY (BIPC) LIMITED, MAKURDI BENUE STATE OF NIGERIA

Shiebee Sunday Iorgema — 2026-05-04

This study investigated the effect of training on sales performance of Benue Investment and Property Company Limited Makurdi in Benue state of Nigeria. The specific objectives of the study was an investigation on the effect of on job rotation method of Staff training on Sales performance of Revenue generation in Benue Investment and Property Company Limited, Benue state of Nigeria. The survey design was employed for the study while appropriate and relevant primary data was collected for analysis through a well-structured questionnaire. The unit of analysis was performance of Benue Investment and Property Company Limited, Benue state of Nigeria while respondents were relevant staff of the company under investigation. The study employed a census sampling technique as the population of study was manageable. A combination of descriptive and inferential statistics was thereafter used to empirically and statistically analyze the data collected, with the aid of Statistical Package for Social Science (SPSS) version 23. Descriptive statistics was used to analyze the demographic characteristics of the respondents, the regression statistical tool was used to analysis and test the study hypotheses. Findings of the study revealed that a positive relationship exist between the variables studied. Based on the findings of the study, it was concluded that Staff training in the study area has positive effect on the performance of Benue Investment and Property Company Limited, Benue state of Nigeria. The study therefore recommended (among others) that training should always carried out on staff to generate more revenue in the study area.

EFFECT OF TOTAL QUALITY MANAGEMENT ON EMPLOYEE PERFORMANCE IN ACCESS BANK PLC MAKURDI BRANCH, BENUE STATE, NIGERIA

Shiebee Sunday Iorgema — 2026-05-04

The study determined the effect of total quality management on employee performance in access bank Plc Makurdi branch, Benue State, Nigeria. The Specific objectives of this research include determining the effect of top management commitment on Employee Performance, to determine the effect of customer focus on achieving Employee Performance, to determine the effect of continuous improvement on Employee Performance, and to determine the effect of team work on employee performance in access bank Plc Makurdi branch, Benue State Nigeria. Descriptive Survey research design was deployed for the study. Primary data were sourced from 85 respondents who constituted the study population, and since population was small, census sampling method was used to collect data using research questionnaire measured on 5point Likert-scale. The hypotheses were analysed using multiple regression analysis. All statistical analyses were done with the help of SPSS version 20.The study found that there is a positive and significant effect of top management, continuous improvement and teamwork on employee performance of Employee performance in access bank Plc Makurdi branch, Benue State. However, there is a negative but significant effect of customer focus on employee performance of Employee performance in access bank Plc Makurdi branch, Benue State. The study recommended amongst other things that top management should be more committed to quality issues; prioritizing quality performance as a major objective in their strategic decisions in order to build trust with employees and enhance quality improvement processes. This is because the active formulation of quality plan will necessitate a clear indication of what is going to be achieved concerning quality by employees.